ResponseTek and CallMiner Form Alliance to Provide Integrated Speech Analytics and Customer Experience Management Solution for Contact Centers

Contact Centers Can Obtain a 360-Degree View of Customer Experience by Combining Speech Analytics with Customer Experience Insights and Action Management Tools

ResponseTek, the leader in customer experience management (CEM) software solutions announces a formal agreement with CallMiner, the leader in enterprise speech analytics. The partnership creates a best-in-class combination of capabilities that will drive rapid improvement in quality and customer satisfaction metrics.

ResponseTek has been the leader in call center based customer experience solutions for over 6 years, providing innovative multi-channel survey capabilities, advanced workflow tools, and real-time analysis of large volumes of customer data. The addition of CallMiner’s speech and voice analytics allows ResponseTek to interpret unstructured voice feedback within the ResponseTek Listening Platform™, providing contact centers with a complete understanding of customer experience drivers.