The Outsourcing Yearbook 2012 condenses all the lessons of the last year into 172 pages of analysis, expert comment and future predictions from many revered industry commentators. Featuring in-depth articles on a variety of vertical and horizontal sectors, it provides outsourcing end users with an opportunity to cross-reference best practice in non-competing areas.

Outsourcing Yearbook 2012 features exclusive case studies on all winners of 2011 National Outsourcing Association Awards including: National Rail Enquiries, Wipro, Diversey, Co-Operative Bank, arvato and Chesterfield, Efficio Consulting & Thames Water, RR Donnelly & Anglian Water, Shamus Rae of KPMG, Luxoft, Poland, bss, Hogan Lovells and Serco & Barclays Cycle Hire and Infosys BPO & Project Genesis.

Kerry Hallard, Editor of Outsourcing Yearbook said: “Business services is a frenetic area, making it a very exciting place to be. It also makes it challenging to stay on top of all the happenings, trends and issues. Outsourcing Yearbook enables readers to stay ahead. This year we are introducing quarterly eBook updates to further share best practice -in written, audio and video forms.”

Martyn Hart said: “The Outsourcing Yearbook 2012 is a highly informative repository of outsourcing knowledge and no serious practitioner, no matter how experienced, should be without it. As an industry, we should be banding together to share best practice and one way we can do by passing on the Outsourcing Yearbook among your peers. It costs you nothing, but you will gain a lot.”