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T-Mobile USA to close seven call centers

23 Mar 2012 12:00 AM | Anonymous

T-mobile is to slash 1,900 jobs by closing seven of its 24 call centers in the USA in an effort to reduce costs and remain competitive.

T-mobile plans to consolidate its work force and an extra 1,400 jobs at the remaining call centers. However, around 3,300 employees will be laid off as around 5% of their US work force will be cut.

Philipp Humm, CEO and president of T-Mobile, said: "Concentrating call centers is an important step to achieve competitive cost structures to successfully compete in the wireless market. These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth."

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