Business process outsourcing (BPO) partner arvato is increasing investment in its Manila operations to support several BPO programmes.

arvato has already increased its highly skilled workforce in the region by 50% in the last six months. The expansion plans will enable a 50% growth in headcount over the next 12-18 months and revenue growth of up to 25% over the next three years from the region.

Debra Maxwell, Country Manager, Philippines and Global BPO Director, arvato, said: “Our Manila location provides organisations with a highly skilled, flexible and reliable workforce combined with a secure, high-spec infrastructure that can be mobilised in days, not months. Expanding our capabilities in Manila enables us to grow our partnerships with existing clients, as well as provide a compelling proposition for organisations looking to reduce costs and standardise global operations.”

This investment supports arvato’s strategy of providing secure infrastructure, high-quality dedicated client teams, and best practice frameworks for global organisations seeking to align and standardise processes for their global customer base.