NHS24 has awarded a £100 million contract to Capgemini and BT. The health board is the Scottish equivalent of the national health helpline, NHS Direct. Capgemini and BT will be working to deliver a new customer relationship management (CRM system) as well as applications, infrastructure and managed services for voice and data.

The purpose of the new system will be to help staff provide better advice to patients, linking phone calls to online data. The CRM system will also include functionality such as previous contact with callers and campaign management.

Capgemini will receive £30 million while BT will receive £70 million. The contract is expected to last ten years, although NHS24 will have the option to break it after seven.