BSkyB extends there partnership with global BPO outsourcing company, Firstsource Solutions, in a three year contract to provide and increase customer service management support.

The contract will cover Sky’s customers of more than 10 million across its TV and broadband services, and will include the expansion of customer service sites to Belfast and Cardiff which will together employ over 900 staff.

Matthew Vallance, Firstsource’s CEO and Managing Director, said: “Our addition of new facilities to support the expansion of Sky’s business marks an exciting juncture in our relationship, and provides us with a platform for a wider and deeper partnership.”