NHS 24 has awarded a multi-million pound ten-year contract for the replacement and support of its core frontline IT systems to a consortium led by Capgemini UK plc, part of the Capgemini Group.

Capgemini will work with a number of key alliance partners, including SAP, clinical trial software provider InferMed and software company OpenText, to replace NHS 24’s strategic frontline applications with new systems aimed at improving efficiency and providing a platform for NHS 24 to expand the range of services it offers.

Robert Stewart, Director of Finance and Technology at NHS 24, said: ‘We are pleased that the partnership with Capgemini has been confirmed and look forward to working with them going forward.’

NHS 24 is the national Telehealth and Telecare services organisation for Scotland. It offers people access to out- of-hours services when their GP surgery is closed, as well as a range of health information and digital healthcare services. The scope of the contract covers patient contact and patient relationship management, clinical decision support tools to assist with the triage1 process, and knowledge management. The new applications will also interface to external systems including the national patient database and local service information.

Suzy Foster, Account Director for NHS 24 at Capgemini UK, said: ‘This is a unique opportunity to help make a real difference to people’s lives in Scotland using the right technology and information platform.’