The implementation of cloud based software by Wokingham Borough Council has reduced response times to customer emails from 10 working days to three.

The cloud contact service platform as well has reducing response times has the ability to substantially reduce savings by offering lower-cost alternatives to voice communications.

Susan Law, Chief Executive of Wokingham Borough Council, described the new service as being “very important to us as it will revolutionize the council’s customer care, whilst providing much-needed cost savings over the coming years.”