Dyfed Powys Police, the first emergency services organisation to employ Cisco Unified Contact Centre Enterprise (UCCE) technology, have reduced call times, while helping to deal with large numbers of calls.

The Cisco technology allows operators access to real-time information and have reportedly allowed for faster response times.

Mark Hall, head of network services at Dyfed Powys Police, said: “The new system is truly state of the art. The implementation process was fast and seamless."