Fife Council has moved to a self-service based system with increased use of online logging of calls.

The new system operates with increased accuracy and provides greater detail of performance and demand. The data allows for the Council to accurately employ resources in demand areas and has saved £100,000 through efficiency.

Charlie Anderson, Fife Council CIO, pointed to the need for cost-savings, saying “We were suffering from diminished resources, by 40 percent, so it was key to move to more self service.