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HP announces new contact centre efficiency service

1 Aug 2012 12:00 AM | Anonymous

HP have announced the release of new services from its Enterprise Services department, aimed at helping clients to enhance customer satisfaction and increase revenue.

The new Customer Engagement Management (CEM) services are designed to deliver greater customer experiences for clients across a range of mobile devices, as well as social media.

Danila Meirlaen, vice president, Business Process Outsourcing at HP, said in improving the customer experience: “HP consultants help drive this transformation based on our deep heritage of contact-center operations, industry experience and global presence, assisting clients so they can increase revenues and customer satisfaction.”

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