Macmillan Cancer Support has employed a ITIL-based IT service desk, allowing for standardised processes, agility, speed and avoiding the use of spreadsheets and paper formatting.

The charities past use of paper systems and spreadsheets had caused “huge headaches”, with 2,000 employs over more than 11 locations.

Andrea Kis, service delivery manager at Macmillan, said: "With our IT team continually relying on spreadsheets and paper forms, data wasn’t being documented in a way that provided a clear picture of activity or the problems that our employees were encountering".