The NOA campaign Outsourcing Works is referred to after the release of a CBI report which showed that the public sector on average only saw 11 percent efficiency gains from outsourcing projects.

The Outsourcing Works campaign which is designed to guide users in the value of outsourcing including disseminating best practice highlights the contribution that outsourcing makes to businesses, and the UK as a whole.

National Outsourcing Association Chairman, Martyn Hart said: “As it closely reflects the work of our Outsourcing Works campaign, the NOA applauds these findings, yet hastens to caution: outsourcing delivers the big results only when done properly”, adding , “efficiencies are not always being maximised. Improving the public sector skills base in governance and relationship management will result in the actualisation of the promised savings in the CBI report.”