Genpact Limited, a global leader in business process management and technology services, is recognized as a “Leader” in the Global Banking Business Process Outsourcing (BPO) Market Report published annually by the global consulting and research firm Everest Group.

Everest Group conducts an annual study across global banking BPO service providers to analyze the changing dynamics of the BPO landscape and assess service providers across several key dimensions. As part of Everest Group’s 2011 Global Banking Research, 12 banking BPO service providers globally were assessed on the firm’s Performance, Experience, Ability, Knowledge (PEAK) Matrix, a proprietary framework that provides an objective, data-driven, and comparative assessment of providers based on their absolute market success and delivery capability. Everest Group identified Genpact as one of the “Banking BPO Leaders” for 2012 based on its market success and delivery capability.

“Genpact’s global banking BPO business has emerged as a ‘Leader’ in our research due to its ability to deliver a broad set of capabilities and capitalize on market opportunities,” said Rajesh Ranjan, vice president, Everest Group. “Genpact’s focus on process excellence, strategic use of technology, balanced shoring approach and investment in domain capabilities should help Genpact maintain its success in the industry.”