T-Mobile Austria, part of Deutsche Telekom, has transitioned support services to a cloud based platform.

Interactive Intelligence Customer Interaction Centre (CIC) was selected for its ability to provide high levels of flexibility and proven efficiencies. The service is expected to go love by 2013.

Werner Weiss, T-Mobile’s project manager said: “CIC’s flexibility, cloud deployment option, and value for the money were key in winning us over. However, the deciding factors were our very positive impressions based on customer reference site visits, and Interactive’s exemplary approach to project planning.”