Global BPO provider Firstsource Solutions has won the trophy for Best Outsourced Contact Centre in the Welsh Contact Centre Awards.

As well as winning one award, Firstsource also had finalists in two other award categories.

Having only recently come to Wales, opening its centre based at Cardiff Bay in June 2012, Firstsource has rapidly made an impact with 400 employees now based within their Cardiff facility.

Kathryn Chivers, General Manager Firstsource Cardiff, said: “As a newcomer to Wales, Firstsource is delighted to have won this award which is a testament to the hard work and dedication of our staff in our Discovery House Centre”.

The awards success comes on the back of the NOA awards where Firstsource won in three categories.

Outsourcing Yearbook Autumn Supplement featuring the NOA Awards has been released