IT services company Tata Consultancy Services (TCS) is to provide services aimed at modernising and developing efficiencies at Southern Water.

IT transformational services will be focused on both back and front-office operations including revenue management, internal redevelopments and customer services.

Services will be aimed at increasing mobility and customer interaction with support being focused at flexible web and mobile deployments.

TCS will also deliver analytical services and tools to drive the value of intelligence in the business.

Darren Bentham, chief customer officer at Southern Water, said: “The transformational programme TCS is delivering will support two of our major goals: increase a customer’s ability to find a solution through self-service channels; and empower our teams to deliver flawless service with first time resolution”.

The contract value was not disclosed.

New delivery centre constructed by TCS in Liverpool to comply with regulation