London Gatwick Airport has today announced it has chosen Getronics to provide key IT services across its campus. Getronics will be responsible for firstly providing an interim service desk and service management function while Gatwick transforms its IT strategy and secondly providing application management of all the airport applications for four years.

As part of its wider IT transformation strategy, the airport worked with Getronics to overhaul its service desk to bring it in-house, raising the capability of IT Operations Centre staff to own and resolve faults, incidents and service requests, and taking responsibility for service management.

Mark Cook, CEO of Getronics, says, “We’re proud to be working with one of the UK’s busiest airports, helping them to deliver quality customer services through the innovative application of technology. We’re a firm believer in our ‘one size doesn’t fit all’ approach, and so developed a collaboration platform that brings all the airport’s service providers together, so that they can make significant improvements to their IT infrastructure.