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Ofcom introduces broadband consumer safeguards

8 Aug 2013 12:00 AM | Anonymous

New measures designed to help consumers switch between broadband providers have been announced by communications regulator Ofcom.

Ofcom has said that existing providers hold to much control and are able to disrupt and inhibit broadband migration for customers.

New regulatory measures which have been revealed today, would create a simplified single switching process, allowing for increased competition and rapid switch over.

Claudio Pollack, Ofcom’s Consumer Group Director, said: “The move towards one clear and simple system led by the gaining provider will result in a switching process that works in consumers’ best interests. We will now be working on further measures to improve consumers’ experience of switching.”

The new regulatory measures are set to come into force by 2015.

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