Despite criticism from a National Audit survey of the IT system behind Universal Credit, the Department of Work and Pensions have defended the scheme.

“We are introducing Universal Credit in a slow, safe and controlled way. This careful approach is working well and we’re in a strong position as we bring Universal Credit to Inverness and Rugby for the first time” said Lord Freud, minister for Welfare Reform.

He added that, “Most people are claiming it online, the IT is working and comprehensive support is in place.”

The National Audit Office had reported that ineffective governance has prevented progress and resulted in a loss of £34 million from IT failings.

The Universal Credit is the result of the merger of six previous benefits under one title and is currently being rolled out, being only available for simple claims presently.

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