NatWest and RBS customers were hit by IT failings on Monday after users of the banks services were unable to access online services or use cards to make payments of withdraw money.

While NatWest released a statement on Tuesday morning, saying that they had “fully resolved”, customers continued to report service failures through social media.

RBS and NatWest then released an updated statement acknowledging that some customers may still be experiencing issues.

The IT failings come after failures in 2012 resulted in many customers left being unable to access their bank accounts, after a system upgrade resulted in downtime.

In a statement, RBS CEO Ross McEwan, said:"For decades, RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on."

Hardware failure found to be responsible for NatWest outage

RBS set aside £450 million for IT maintenance