Trafford Council has developed a tender for a customer relationship management framework, which may be rolled out to councils throughout the whole of North West England.

The tender for the council places the contract value at around £50,000 over a four-year period, however the framework contract winner could expect to receive follow-up business with the potential of other North West councils using the service.

The CRM framework, is according to the tendering notice, expected to deliver self-sufficiency and deliver IP for a customer services solution across multiple different agencies.

The tendering notice specified a company that could: "implement a CRM solution ready for delivery to all front line customer contact teams across the council and its partners, including the contact centre and customer access points".

Thanet District Council tends for HR and payroll system

Local authorities failing to collaborate on procurement