Virgin has been awarded a contract valued at around £1 million by City Link for the transformation of the delivery firms contact centre.

The project is expected to deliver increased savings alongside improved management capabilities, customer handling interactions and reduced response times.

The contract includes support for customer support services including IM capabilities and desktop-sharing, allowing staff to collaborate and pass customer tickets between support staff.

The program is expected to be delivered by the end of this year, with City Link IT director, James Coxon, saying: “We’ve invested heavily over the past year in improving our IT infrastructure and are excited to welcome Virgin Media Business on board as part of our drive to improve the service we provide to our customers day in, day out.”

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