The UK’s largest council Birmingham City Council (BCC), has undertaken a review of its contract with Capita, in a move to achieve savings of £20 million.

The contract for contact centre and IT services is worth £1 billion over its lifetime until its 2021 expiry date.

The review comes as part of the council’s latest business plan and budget strategy for 2014 and comes as the council reveals that it is facing further cuts of £85 million over 2014-2015, in addition to the 375 million over 2010-2014.

The council’s budget plan detailed: “BCC and Service Birmingham will work together to identify efficiencies in operations and new ways of working that will drive out further savings through reductions in the amount of ICT work, changes to the way in which it is delivered, changes in the level of service quality delivered, new ways of smarter working as a result of emerging and developing ICT solutions”.

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