The Driver and Vehicle Licensing Agency (DVLA) have been told to increase the speed and size of its digital transformation following a review from the Department of Transport.

The report identified that many DVLA services are still paper based, and that digital transformation is a prerequisite for service improvement and cost savings.

The report also cautioned that the DVLA transformation programme had an element of risk due to a lack of in-house skills and experience, the complexity of the digital upgrade and the need for a new IT infrastructure while maintain services throughout the transformation process.

The report said that the digital programme is expected to be operational by September 2015, however service will be delivered incrementally, delivering short-term, large scale savings.

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