BPO is growing as businesses seek to deliver transformation and business value from BPO models.

Research carried out on the behalf of Accenture has revealed that BPO outsourcing has reached a tipping point with customers expecting more from their outsourcing programs than suppliers are currently delivering.

The research revealed that while 49 per cent of industry professionals are planning to embark on transformative BPO programs over the following two years, currently 2/3rds of BPO projects are focused on only delivering cost savings.

The research found that six out of ten clients believed their current BPO providers were failing to effectively drive transformation.

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