Capita has succeeded in winning a bid for a five year contract to create a deliver an online contact centre for supermarket chain John Lewis.

The contract is valued at £93.5 million and will see the development of a digital service designed to provide integrated services to customers, both online and in store and help to fuel the companies continued success from online sales.

The new contract replaces the incumbent supplier Teleperformance with the switchover scheduled to occur over the next few months, with 500 employees moving under TUPE from Teleperformance to Capita under the contract.

The online site will be based in Glasgow, where Capita currently have 5,000 employees situated, with expectations of expansion over the contracts lifecycle to an additional 2,000 extra employees.

Andy Parker, Capita chief executive said: "Capita has extensive experience of working with household names from across the private sector, including major retailers. We appreciate the importance of becoming fully immersed in a company's brand values to ensure that customer experience is at the heart of service delivery."

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