The National Audit Office (NAO) has recommended greater convergence to improve public sector shared services in the latest report on the cabinet office’s next generational programme.

The NAO, while saying that the shared services programme was “broadly on track’, it detailed that the value for money from the shared services programme was still to be established.

The report identified that only two out of the seven recommendations made by the Public Accounts Committee in 2012 had been fulfilled.

The report said that the Cabinet Office needed to work with departments to make them ‘intelligent customers’ of shared services and ensure that the government is gaining full value from the programme.

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