A new report has revealed that India is losing 70 per cent of its voice and call centre BPO business to competitors located in Eastern Europe and the Philippines as price and location see India lose ground.

The report, by The Associated Chambers of Commerce and Industry of India (ASSOCHAM), highlighted that Indian BPO businesses could reduce losses to competitors by moving operations to smaller cities where savings could be achieved from lower training costs, cheaper travel, and cheaper real-estate.

Cost savings have seen Indian firms move to the Philippines, with skilled graduates and English speaking workers reducing the need for staff training.

Assocham secretary general D S Rawat said: "It is estimated that in the on-going decade India might lose $30 billion in terms of foreign exchange earnings to Philippines, which has become the top destination for Indian investors".

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