An out-of-hours help desk service employed by Wandsworth London Borough Council has gone live.

The outsourced service provided by The Help Desk, was part of the Councils move to provide support for increasing numbers of staff who are working irregular hours.

The new service is designed to improve the council’s organisational structure and create a proactive rather than reactionary approach to system upkeep.

The council selected the vendor based on The Help Desk’s work with supporting retail brands with the out-of-hours support helping the council to provide 24 hour support services to the community.

David Tidey, Head of IT & Business Communications for the Council said: “Working practices have evolved over the past few years. When we looked at the situation more closely, we realised a growing number of staff were working longer hours than just those spent in the office and therefore needed to access the systems they rely upon to do their job at any time and from any location. To facilitate this change, we looked at the resourcing of our help desk services.”

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