Retaining staff seems to be an industry-wide issue for Indian outsourcing service providers, and it’s been reported that Infosys are the latest organisation to be suffering. According to the Economic Times, “Infosys is losing its cachet as the employer of choice for a generation of young IT workers, with staff leaving at an unprecedented pace”. Attrition rates were a record 18.7% at end-March (2.4% points higher than last year), almost a fifth of the company’s workforce. As a comparison, the attrition rate at Tata Consultancy Services was 11.3%.

Infosys will need to work hard to keep their remaining talent and to ensure they attract new graduates, something that Infosys President, Pravin Rao is taking steps to rectify. After implementing changes to staff pay and promotional opportunities, as well as tackling the need for more sales, Rao is “confident that once these changes start sinking in ... and growth comes back, attrition will come down," he said.

Infosys raises forecast after outsourcing contract wins