Global CEO of Aegis, Sandip Sen has commented on seeing a trend in more banks signing deals with Business process management companies. Just as the telecom industry expanded its BPO outsourcing in 2003-05 the banking sector is set to do the same overtaking the telecom sector as the largest buyers of BPO services. During 2003-05 India was adding six million customers a month with BPO and telecoms industries growing in line with each other. Today the banking sector has stepped into the spotlight as the biggest BPO growth industry.

India losing 70 per cent of voice and call centre business to competitors according to report