Frost & Sullivan have revealed that the Business Process Outsourcing (BPO) and Contact Centre outsourcing services market in Brazil has dipped to $5.19 billion.

In its report, whilst it dipped in 2013 the market is expected to grow to $7.34 billion in 2018. The decrease in growth was due to the exit of Tellus and Vidax including a reduced performance in some important companies.

Frost & Sullivan went on to report that the revenue share of inbound services is expected to decline to make way for BPO and back-office services. However the Brazilian BPO market faces the issue of a lack of workforce and high competitiveness among outsourcing companies.

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