According to Gartner analyst Claudio Da Rold in a recent article, the outsourcing market is transforming and like many others its changing due to digital influences.

“Digital business” is allowing companies to take advantage of new opportunities and where the differences between physical and digital are becoming increasingly blurred. Gartner estimates that by 2020, there will be at least 26 billion connected “things” (excluding PCs, tablets and smartphones) and as these increase so will the information flow and new disruptive ways to do business.

Claudio goes on to say that “Outsourcing is in the process of being reborn, as adaptive sourcing. This demands that organisations have an outsourcing strategy with distinct layers that operate at the pace of the business outcomes they facilitate. This strategy must be as flexible as is needed. It must involve more integration of third-party applications and services with internal systems, as well as greater collaboration with stakeholders inside and outside the organisation.”

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