Reliance Communications has shortlisted IBM and Wipro among five companies each for two contracts worth a combined Rs 1,200 crore. The contracts are to upgrade technology across its call centre operations as well as to outsource back office operations.

The other companies shortlisted include Tech Mahindra, Aegis and Vertex for the call centre outsourcing contract, and for the running of the technology upgrade Cisco, Genesys and Avaya join IBM and Wipro in the running.

IBM wins six-year outsourcing contract