Flipkart the Bangalore based ecommerce firm currently runs its customer service call centre inhouse but are looking to move to a hybrid model of a combination of insourcing and outsourcing to deal with their growing customer needs. Flipkart are currently in the process of signing call centre outsourcing deal with Aegis, the contract is expected to last 3 years and be worth over rs 75 crore. The deal comes as good news after Aegis recently sold it BPO operations in the Philippines, Costa Rica and U.S. to Teleperformance for $610 million.

Teleperformance buy Aegis USA (AUI)