Aegis have been awarded a five year contract to provide customer support services for Punjab National Bank, one of the largest nationalised banks in India. The support will be from their centres in Gurgaon and Bhopal where they will start with 500 people but plan to increase it to 1500 people over the next five years. Aegis will provide customer lifecycle management support for the banks products and services including deposits operations, internet banking, lending services and core banking processes. Aegis have won over 12 banking BPO deals in the last 18 months.

Flipkart to create hybrid customer service strategy