The report shows global sourcing growth driven by improved macroeconomic sentiments in North America and Europe after 2013 decline. The findings of the report demonstrate continued investment in mature locations although buyers remain committed to explore uncharted territories in order to produce competitive gains. A result emerging destinations such as Israel, Bulgaria, Jamaica, Guatemala, and Trinidad and Tobago have received large investment.

For further details please see the full report.

Contact centre outsourcing spend grew by 7% in 2013