TNT UK has moved to a cloud based contact centre system and has signed a two year contract for use of NewVoiceMedia’s ContactWorld for Service. The aim is to improve its customer service and deliver their operations more efficiently. Since the new system has been in place, the logistics and international parcel delivery company, has already reduced average handling times and customer satisfaction has increased. NewVoiceMedia’s technology integrates with salesforce which allows all customer agents to spend less time on administrative tasks and more time supporting their customers.

Infosys reportedly wins a $98 million contract with TNT