South Yorkshire Credit Union (SYCU) - the savings and loan cooperative - has overseen a complete overhaul of its customer service operations, thanks to the input of Unify's OpenScape Business platform.

Unify provided SYCU with this all-in-one communications solution with the help of Active Voice & Data, winner of the Unify Private Cloud Solution of the Year Award 2013-14.

Due to a steadily increasing yet sporadic number of calls per day, SYCU recognised its need for a flexible communications solution, hence why they sought Unify's input.

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