Over the past decade, we have seen business process outsourcing (BPO) grow into a major global industry. Favoured offshore outsourcing locations in Asia, such as India and the Philippines, originally benefited from the growth of BPO the most, but now Mexico is becoming an increasingly important player.

There are plenty of obvious advantages to outsourcing business processes to Mexico, especially for companies looking to impact on the North American market. Mexico has very similar time zones to the US, it is only a quick flight away and the country has a surprisingly advanced telecom infrastructure. Mexico also has a booming population, a high proportion of which are ICT professionals.

Recently, the Asian outsourcing market has fragmented. India - once the supremely dominant offshoring location - has lost business to China, Malaysia and the Philippines. Now would be the perfect time for Mexico to emerge as offshore BPO location of choice.

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