Business process outsourcing (BPO) is becoming increasingly popular as a method to bring down costs among US healthcare companies.

Eight of the 10 largest US health payers now outsource major portions of their operations. The most popular operations for outsourcing among these companies include analytics, claims modernisation, alternative payments services, security, and sales and marketing.

74 per cent of the managing representatives from these companies said that they were likely outsource the development and management of new payment models because their own technology, staff or resources are currently inadequate.

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