Harrow council has agreed a five-year ICT contract with Sopra Steria starting in November 2015. Sopra Steria will be replacing Capita as the council’s ICT supplier. The new deal includes applications, infrastructure, service transformation and management, all in accordance with ITIL standards.

Harrow were considering including non-ICT services as part of the outsourcing deal. However, this idea was dismissed due to concerns that it could risk them not getting the best available technology service provider. The council is now looking into shared service partners for their non-ICT functions.

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