Peter Phillips, Jamaica’s Finance Minister, has declared that strengthening the nation’s BPO industry will be used to drive economic growth and job creation.

Speaking in Parliament, Philips revealed that "A national five-year strategy for the expansion of the sector which, all things being equal, should increase [BPO] employment from the current levels of 15,000 to 30,000 by 2020 will be submitted to Cabinet shortly.”

"A strategic objective is to move Jamaica up in the value chain in the BPO industry from simple call centres up to knowledge processing centres, outsourcing more professional services such as legal and accounting support, software development and technical support service," he added.

Included in these plans is the re-appropriation of a 70,000 square foot facility in Kingston, which will serve to support BPO operations.

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