According to a study conducted by real estate consultant Cushman & Wakefield, Vietnam is currently the best outsourcing location on the planet, when costs, risks and operating conditions are all taken into account.

The study, ‘Where in the World? Business Process Outsourcing (BPO) & Shared Service Location Index’, ranks the top 36 countries for offshoring in terms of foreign direct investment into the BPO sector and is conducted every year. Vietnam achieved fifth place in 2014; in 2013, it did not even make the list. Now the Southeast Asian country dominates, followed by the Philippines, Bulgaria and Romania.

The study cites the Vietnamese Government’s ability to provide a stable business environment as a key contributor to the nation’s BPO success. In terms of actual market size, India remains the world’s largest BPO destination.

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