Vishal Sikka, Chief Executive of Infosys, will personally oversee around 1,000 outsourcing projects, as part of a pilot to improve the company’s returns.

This hands-on approach will see Sikka monitor accounts, as well as writing code and developing solutions where needed, with the Indian ITO firm looking to strengthen its ties with important customers and generate extra revenue from its top accounts.

Fred Giron, research director at Forrester Research, told India’s Economic Times that "Sikka is making everyone at Infosys go through design thinking and I think it's an interesting move - I don't think it will change much among the 170,000 Infoscions.

“But at least there is a strong message coming from Infosys that is saying 'we need to change and we need to reinvent the way we engage with our clients, we need to reinvent the way we deliver value to accounts'. I think it’s a very good start.”

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