Firstsource, the global provider of customised business process management (BPM) services, has announced that it will be creating 300 full-time jobs at the Firstsource Solutions centre in Cardiff Bay.

The new roles are as sales and customer experience advisors, handling both inbound and outbound telephone calls on behalf of Sky.

Kathryn Chivers, vice president of sales at Firstsource Solutions, said: “We already employ over 800 staff at our Cardiff centre, which was recently recognised as the leader in its field at the Welsh industry awards.

“This is a great opportunity to work for an organisation committed to providing an engaging workplace with excellent benefits, regular training and many development opportunities for a chance to grow within the business.”

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