In an interview with Computing, Specsavers CIO Phil Pavitt has slated the abilities of third party service providers, saying: “Outsourcing partners’ quality of service is the lowest I’ve ever seen.”

He continued: “The innovations to improve it are very low and the investment is very low - and I've never quite seen such a poor part of the market… The system integrator market is huge, fat and lazy and I think people are starting to realise that.”

Specsavers has previously outsourced to providers such as SQS for end-to-end testing of business applications, and both Ricoh and Fujitsu Siemens Computers for IT services. Its biggest partners include Accenture, IGATE and Oracle.

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