March 2013 saw Cornwall County Council sign a 10-year outsourcing deal with BT, which involved the running of IT, HR and document management, along with other services. Now, just two years into the contract, Cornwall councillors are threatening to sack BT if it doesn’t improves its performance over the next few months.

A strategic partnership review carried out by the Council in April found that BT are only achieving 64 per cent of the mutually agreed KPIs (well below what is expected), while “service transformation” guarantees were only measured at 38 per cent.

Andrew Wallis, an independent Cornwall councillor, made his feelings known on his personal blog: "BTC [BT Cornwall] has had two years to deliver this contract and have failed. There are only so many second-chances you can give. For me if, by summer, BTC does not deliver its commitments, than [sic] I am afraid we must be in the area of looking to terminate the contract. I feel if this was a full private sector deal, the contract most likely have already been torn-up [sic]."

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