Leicester City Council is going to tender for a single supplier to provide a new CRM system, as well as support, maintenance and development of the system.

The council’s current system is out of date and is not assisting with the reduction of costs and improvement of customer experience. They are also looking to have the new system integrate with back office systems and to allow customers to log in and view their own enquiries.

The contract is for four years, with an option to extend for a further six years, and is due to go live in October.

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